Customer Service A Thing of the Past?

Remember the days when full service gas stations were the only way to get gas?   Remember when people took your groceries to the car?    Remember when you didn’t have to press a million buttons on the phone to speak to a real person.    Its a big pain.   Now fast food workers are put out to take your order.

Let me give a couple examples.  I went to the local Taco Bell.   The last three times the order was wrong each time.    How hard is it to put taco’s in a bag?   Not that I’m griping about Taco Bell, just the workers.   I think there is a total lack of care by the employees.  I’ve had similar experiences at McDonalds.  The one thing thats consistant is they never make a mistake in charging me.   

A call to the manager usually clears it up and I get a credit to come in and get my food.    My point is that if you don’t want to work there then quit.   Now with all the lay offs in so many companies I can understand people not caring as much.   After all if you give it a 1000% and still get laid off what good is that?  

Have we created a society where giving only 10% is good enough?   How can we expect to compete with our foreign competitors with our crappy attitudes?    Not everyone works this way, but I have seen enough to make me ill. 

The other thing that is totally stupid is the lack of common sense people have.   They set up rules at their companies that make no sense.    If you call the bank only to be told that a policy prevents them from doing the right thing.    In the end its mostly about squeezing that last dime out of a customer.   

You wonder how these people sleep at night.   They screw you out of your money and don’t care.   The irony is they have to live under the same system and I’m sure they have the same complaints.    But when the morning comes they do exactly the same thing they did the day before.   It always gets blamed on the company.   It’s rare someone takes personal responsibility for a mistake.

We’ve gotten out of the car and gone back into the fast food place and gotten our missing food.  Not once did the person who did say sorry or explain the mix up.   It is always the manager or some other person who say the are sorry.     It’s a shame we never learn anything.